Payment Policy

Welcome to PrismRest (prismrest.com). We strive to provide a secure and seamless shopping experience for our European customers. This Payment Policy outlines the methods we accept and the security measures we take to protect your transactions.

1. Accepted Payment Methods

To ensure maximum security and convenience, we exclusively use PayPal as our primary payment gateway. Through PayPal, you can pay using:

  • PayPal Balance: Use funds directly from your PayPal account.
  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover (even if you do not have a PayPal account).

2. Payment Security

Your financial security is our top priority.

  • Encryption: All transactions are processed through PayPals secure servers using SSL (Secure Socket Layer) encryption technology.
  • Data Privacy: PrismRest does not store or have access to your credit card numbers or bank account details. All sensitive information is handled entirely by PayPal.
  • Compliance: Our payment processes are compliant with the Payment Card Industry Data Security Standard (PCI DSS) and the Revised Payment Services Directive (PSD2) regulations within the European Union.

3. Currency and Pricing

  • All prices on prismrest.com are displayed and processed in Euro () for the EU market.
  • The total price including VAT (Value Added Tax), where applicable, and shipping costs will be clearly displayed at the checkout before you confirm your purchase.

4. Order Confirmation

Once your payment is successfully processed via PayPal, you will receive:

  1. A confirmation email from PayPal acting as your transaction receipt.
  2. An order confirmation email from PrismRest containing your order details and estimated delivery time.

If you do not receive these emails within 24 hours, please check your spam folder or contact our support team.

5. Payment Verification

To prevent fraud, some transactions may be subject to a routine verification check by PayPal or our internal team. In such cases, your order might be slightly delayed. We appreciate your patience as we work to keep our community safe.

6. Refunds and Cancellations

  • Refunds: All refunds will be issued back to the original PayPal account or card used during the purchase. Please allow 5-10 business days for the funds to appear in your account, depending on your bank’s processing time.
  • Cancellations: If you wish to cancel an order, please contact us immediately. Once an order has entered the shipping process, it can no longer be canceled, but you may return it according to our Return & Refund Policy.

7. Contact Information

If you have any questions regarding your payment or encounter any issues during checkout, please reach out to us:

Website: https://prismrest.com
Email: support@gemea.com